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Terms and Conditions

About Us
This web site is owned and operated by Great Supplies who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Great Supplies
Vision House Treleigh Industrial Estate Redruth Cornwall TR16 4AX United Kingdom
Phone: 0845 873 6133
Fax:
Email: steve [at] greatsupplies [dot] co [dot] uk
Company number: 08038445
VAT Number 819291314

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments via SagePay and payments can also be made through PayPal.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

(a) The Company reserves the right to make deliveries/and or services by instllments and to render a separate invoice in respect of each such instalment.

(b) If the Company exercises its right to make deliveries/and or services in accordance with sub-paragraph (a) above, then any delay in the provision of such deliveries/and or services, or failure to deliver any further instalment or instalments, shall not entitle the Buyer to reject the Contract or the delivery/service of any other instalment or to withhold payment in respect of any instalment previously delivered/serviced.

Shipping And Handling
We use couriers to deliver our goods. No handling charges are made.

Delivery Schedule
We will normally send your order to you in 3 working days on stock items..

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Free UK delivery if over £100 ex VAT (£120 inc VAT) applies to mainland UK only. Please see our delivery information page for a breakdown on zones, charges and free shipping limits.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. 

VAT on sales to someone who is VAT registered in another EU country
If we supply goods to another EU country these sales are technically known as dispatches or removals rather than exports. The term 'exports' is reserved to describe sales to a country outside the EU.
When we dispatch goods to someone in another EU country, and they're not registered for VAT in that country, we will charge VAT.

Credit Card Security
When the order is placed at our website all transaction go through SagePay - A PCI Compliant security payment system.

Guarantee
We guarantee your satisfaction. Upon any dis-satisfaction, please call our customer services number on 0845 873 6133.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 873 6133 (International +44 0845 873 6133) or fax us on or write to us at Vision House Treleigh Industrial Estate Redruth Cornwall TR16 4AX United Kingdom

Privacy Policy
See our separate Privacy Policy by visiting the https://www.greatsupplies.co.uk/privacy.asp

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund if the goods are in a re-saleable condition, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, t

the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.